FAQs

When will my order be processed?

When your order is received, it will be processed within 1 business day.

How long will it take for my order to ship and arrive?

Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within 1 business day of being placed. Delivery can take between 7-14 business days depending on location and selected ship method.

My order should have arrived by now. What should I do?

If you entered a password at the time that you placed your order, simply provide your information in the order tracking section above. Otherwise, please contact The Grandma Anns Store and we'll be happy to track your order.

How do I know if I am ordering on a secure site?

The Grandma Anns Store encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

What are you going to do with my name and order information?

The Grandma Anns Store does not rent or sell any personal information from Web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.

Which credit cards do you accept?

We accept Visa, Master Card, and Discover.

How do I return a product that I purchased on-line?

It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip, secure the package and mail to:

VAS Global LLC
2780 So. Jones Blvd. #3655
Las Vegas, NV 89146

We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable.

Do you ship internationally?

The Grandma Anns Online Store ships most in stock orders to the U.S. and Canada addresses only.

Customs policies vary widely from country to country and you may be subject to import duties and taxes once a shipment reaches your country. Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties. The Grandma Anns Online Store is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Additionally, when ordering from the Grandma Anns Online Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.